Customer Service

• Provide exceptional customer service and ensure that all employees of the location are doing the same
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Assist General Manager to effectively manage employee turnover and retention. Assist GM to recruit, hire, train, evaluate, and coach employees. Recommend personnel changes as necessary
• Assist GM to manage new employee paperwork and inputting new employee data in Talent Stop immediately upon hire
• Utilize the LMS and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly
• Collaborate with GM to address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with General Manager to manage employee issues
• Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed.
• Responsible for checking task lists throughout the day and ensuring that the OM task list is completed each day
• Ensure that all cash handling and Love’s policies are being followed by employees
• Maintain a safe facility and use safety first practices to remain accident-free
• Assist GM to ensure environmental compliance and timely reporting of any issues or concerns
• Assist with preparing the weekly payroll submission and assure accurate information is being submitted when needed
• Collaborate with GM to identify areas of opportunity on the monthly P&L and weekly 13 weeker report and implement plans to correct any issues
• Responsible for ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
• Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures.
• Collaborate with General Manager to effectively manage Mystery Shop scores and implement plans to improve scores
• Perform weekly and monthly projects and assigned tasks
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hudson, CO 80642: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)
• Basic math: 1 year (Preferred)
• Cashiering: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person