Customer Service Admin

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.

In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

Resolves problems by applying established policies, procedures and tactics.

May require ability to read/write in one or more languages.

Qualifications

May require some higher education or specialized training/certification, or equivalent combination of education and experience.

Typically 1-3 years of relevant experience for entry to this level.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

No

Schedule

Schedule:Full time

Shift

Evening

Duration

No End Date

Job Function

Customer Service