Customer Service Advisor Virtual Hiring Event - job 1 of 2

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.

Benefits:

• Training to be provided
• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Long-term/ongoing temporary contracts leading to permanent opportunities.

- Pay Rate - £12.34

• Start Date – 28th August 2023

• Location – Edinburgh Gogarburn EH12

• 35 hours per week

• First 7 weeks of training are provided on-site, Monday – Friday (Compulsory attendance) Training hours will be 0800-1600

• After the training period, you will work 35 hours per week, shifts will include 1 weekend day each week and shifts up to 10pm

Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Fraud Centre of Excellence, where you will be taking inbound calls from customers who have queries or questions in relation to their account.

With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

Location

• Good transport links with buses and trams with information posted on TV screens at the main entrance

• Scenic views and walks around the office

• Parking facilities in private car park

Amenities

• Tesco Express inside the building

• A large range of café facilities including Social Bite run by a homeless charity

• Canteen with a large range of options to choose from and plenty of space to relax or socialise with colleagues

• Free tea and coffee areas within each work area

• ‘Street’ style area that runs throughout the building with areas to sit and work or relax

Office building

• Modern office building with welcoming atmosphere

• Somewhere you would be proud to work

• Scenic views from work areas

• Spacious modern offices and open planned working arrangements

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone and camera. Check to see if your network connection can support an online session. A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

About NatWest

Benefits:

• Training to be provided
• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

Location

• Good transport links with buses and trams with information posted on TV screens at the main entrance
• Scenic views and walks around the office
• Parking facilities in private car park

Amenities

• Tesco Express inside the building
• A large range of café facilities including Social Bite run by a homeless charity
• Canteen with a large range of options to choose from and plenty of space to relax or socialise with colleagues
• Free tea and coffee areas within each work area
• ‘Street’ style area that runs throughout the building with areas to sit and work or relax

What is a virtual interview?

Virtual interviews help employers connect with jobseekers when they're not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.