Customer Service Agent

As a Customer Service Agent for Clicklane, you are the front line of this new initiative, you're the first person each guest talks to, you're the Chief of First Impressions, and you're a rock-star teammate that believes in a culture focused on career growth, work-life balance, and the guiding vision of changing the face of the automotive industry.

Weekly Pay at $20/hour!

If you have experience in Customer Service, Retail, Automotive Business, Sales, or Hospitality this may be the job for you!

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

• Delivers a quick, accurate and transparent online retail transaction and the highest level of service
• Take an early involvement in the order process by utilizing the Chat and Video Conference tools at key guest defection points to co-browse with the goal of retaining and converting to full orders
• Reads and understands data input in to guest orders and responds to confirm full or convert partial orders
• Utilizes the prospect bucket to identify and engage with unsold deals, and introduce them to the online carbuying flow with the goal of converting them to full online orders
• Utilizes the CRM to schedule tasks on partial orders, follow-up and manage guest database
• Meets all Key Performance Indicators (KPI) as they are developed throughout the process
• Tells a story on each guest interaction by writing a paragraph of detailed notes on guest conversations, and inputs that information to be used for an excellent guest experience by the Managers and Handoff Team
• Consistently maintains our standard for guest experience and Google reviews
• Is OEM Certified and has a thorough knowledge of the assigned brand
• Safeguards all guest non-public and private information i.e. credit/approval info and driver’s license.
• Collects guest information to assist Ownership Manager with transition to Handover Specialist and conversion to sale
• Attends all required training, is certified and effectively utilizes the training material.
• Must have excellent verbal and written communication skills
• Must excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Previous experience in retail sales or customer focused roles is a plus
• Bilingual is a plus
• Must be at least 18 years of age
• Must be able to pass prescreening exams (background and drug screen)