Customer Service Agent - job 2 of 2

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position.

Key Duties

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment.
• Perform iPad, computer, and paperwork tasks.
• Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs).
• Assist and de-escalate upset guests to provide a positive travel experience.
• Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags).
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Additional Details

• Must have an Enhanced ID/Driver's license or valid Passport at time of hire.
• Flight/hotel/travel accomodations and relocation assistance are not provided.
• Virtual interviews are not being offered at this time.
• This position is located at the SeaTac Airport, remote work is not applicable.
• Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Day in the Life

To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.

If you are unable to view the video, click this link: https://alaskahorizoncareers.com/ascsa .

Job-Specific Experience, Education & Skills

Required

• A minimum of 6 months of customer service or community service experience.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Must be able to approach guests as they walk through the door with a smile and greeting.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to push/pull 50 lbs.
• Must be able to bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays).
• Ability to participate in paid training for eight (8) consecutive days.
• Ability to learn and use an iPad and computerized check-in system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to be flexible and able to adapt to change in a fast-paced work environment.
• Ability to work with large diverse groups of people.
• Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $18.50/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 7/10/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10874

I: Y - CSA

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.