Customer Service Agent - job 2 of 2

We are seeking a Customer Success Agent to join our IT Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries, provide timely customer feedback and support applications, among other duties

Job Requirements:

• As a customer service representative, you will manage incoming calls, online chat, and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Customer support experience is preferred but not required
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems is preferred but not required
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Company Description

Rapid Financial Solutions, a division of Tyler Technologies (NYSE: TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close-knit team has built a high growth, profitable business and an exceptional company culture.