Job details

Customer Service and Enrollment Officer

Customer Service and Enrollment Officer

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Customer Service and Enrolment Officer for our new Visa Application Center in different location in the US. The office will specialize in providing customer service, accepting visa applications, and collecting biometric enrollment data on behalf of several Schengen governments here in the US.

ROLE AND RESPONSIBILITIES

Working directly with visa customers to assist with completion of visa applications and processing of documents in line with varying visa requirements from different foreign governments
Capture of biometrics (fingerprints and facial) on behalf of Schengen governments, including the use of varying biometrics platforms.
Working under tight timelines and high volume of customers.
Processing applications and data entry in the customized VFS software, including digitalization of documents.
Dispatch of documents daily to foreign governments based in the US
Scanning and uploading of documentation
Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
Tracking of passports
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
Reports directly to Schengen Visa Application Center Deputy Manager
Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates
Key skills include customer service for a high volume of customers, requiring high-speed and high-quality data entry, as well as IT familiarity with software programs. An interest in international travel and visa processes is helpful, as well as efficiency and attention to detail, and an interest in growing internally within a large international organization.

EXPERIENCE/QUALIFICATIONS REQUIRED:

Excellent written & verbal communication skills with professional demeanor
Excellent command of English is required, additional languages a plus (but not required)
Minimum education: Bachelor’s degree
Good knowledge of Microsoft Office packages
A good attention to detail and high level of accuracy under tight timelines
A proactive ‘can-do’ attitude
Ability to begin work rotating shifts, if needed, between 8:00am – 6:00pm
Flexible / ready and willing to additional hours, if needed
Possible travel opportunities within the US

VFS Global Glassdoor Company Review

4.0

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CEO of VFS Global

Zubin Jal Karkaria

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By VFS Global

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client gove...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Dubai, United Arab Emirates

DATE POSTED

June 10, 2023