Customer Service & Print Assistant

You will be the customer champion, ensuring we do the best job possible when it comes to the way we communicate with our customers. This will help us stand out from the competition and ensure we optimize the conversion of quotes. Being a fast paced environment with changing priorities and tight deadlines, you must be flexible, a team player, a good communicator as well as having great organization skills and attention to detail.

Customer service and administration experience is a must! Training will be provided our systems and bindery tasks.

DUTIES AND RESPONSIBILITIES Include:

· Front line in Customer Service and communications – act as gatekeeper and channel communications to others where necessary

· Answer phone and emails to respond to new and existing customer inquiries, orders and quote requests

· Take customer payment (phone and online) and issue job work-orders

· Manage front desk and walk-in customer service & pick-up’s

· Ensure all email communications and quote requests are responded to as quickly as possible

· Regular quote follow-up to maximize conversion

· Build new customer records in our print management system

· Build quote/job shells in print management system when possible for pass-on to team.

· Invoice completed jobs and print/send necessary documentation

· Communicate with vendors as necessary to source quotes & manage orders

· Assist with bindery tasks as required

· Assist with quality control of completed jobs

· Packing completed jobs & shipping

· Managing delivery schedule

· Occasional outside customer deliveries and vendor pick-up’s using company van

· Perform other related duties in relation to the requirements of a print shop

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Redondo Beach, CA 90278: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person