About Your Role as Customer Service & Retention Agent

Sykes and Sitel are now Foundever™

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Become a Customer Service & Retention Agent by joining an elite team that supports our industry-leading client in the home-security space. In this position, you will:

• Connect with customers via inbound calls in order to resolve their issue and help them avoid cancelling services
• Proactively troubleshoot issues with home-security products & services (alarm systems, security cameras, and other anti-theft devices)
• Provide information on products & how they work, while also offering special promotions
• Build rapport with customers to find out more about their needs and how specific products will benefit them
• Maintain current knowledge of home-security products offered and how they function
• Seamlessly navigate through multiple tools and applications using a Windows 10 PC to perform account functions on behalf of the customer

Work at Home Requirements

• Must have reliable high-speed internet service with an ethernet cable (no using WIFI alone)
• You will need a quiet & distraction-free workspace. Foundever prohibits any type of background noise from pets, children, or other individuals while working

Equipment: Foundever will provide some equipment such as the PC, headset, & some accessories. You will need your own stand-alone monitor & ethernet cable.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

Work with Us and You’ll Enjoy

• Pay: $17/hour with opportunity to earn monthly incentive bonuses
• 100% Paid Professional Training
• Health Benefits: Medical, Dental, & Vision
• Paid Time Off (PTO)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Apply if You Have

• A high school diploma or GED equivalent
• An ability to connect with customers, and offer helpful solutions with empathy
• Excellent listening, verbal and written communication skills
• Ability to meet and/or exceed sales & customer service based performance metrics
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
• An ability to work evening and weekend shifts

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.