Customer Service Assistant, Grupo Editorial

Penguin Random House Grupo Editorial is seeking a Customer Service Assistant to join our industry leading Spanish language division located in Miami, FL. This position is a great opportunity for someone highly motivated and organized who loves to work in a fast-paced environment. This position is hybrid.

Responsibilities:

• Develop and maintain excellent relationships with existing and new customers
• Oversee the order fulfilment process from start to finish
• Address the questions and resolving the needs of customers
• Coordinate with internal and external departments on all matters related to the account and orders
• Assist the Sales team in all aspects related to preparing reports, building presentations for customers, trade shows, catalog preparation, handling courier shipments, and other duties as assigned
• Maintain records and reports in Excel and company systems
• Order samples for customers
• Perform other related projects or duties as assigned or required by division

Requirements:

• Excellent customer service skills
• Strong communication skills, both verbal and written, in English and Spanish (must be fully bilingual)
• Solution orientated
• Advanced use of Excel a must and advanced use of PowerPoint desirable
• Working knowledge of Office 365 products
• Must be organized and detail oriented with the ability to handle multiple projects
• Strong interest in working in a fast-paced sales environment

The salary for this position is $45,000. All positions are currently eligible for annual profit award or bonus, subject to Company results.

Un día sin leer es un día perdido.

Company: Penguin Random House Grupo Editorial (USA) LLC

Country: United States of America

State/Region: Florida

City: Miami

Postal Code: 33156

Job ID: 260612