Customer Service Assistant - job 1 of 2

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Assistant in the Warranty Department. The right candidate will act as the point of initial contact between the homeowner and the company regarding customer service issues. Complete data entry and the processing of warranty repair request and service reports.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist customers, trades, and field personnel over the phone
• Act as a liaison between the Customer Service Department and homeowners
• Act as a liaison between homeowners and the Customer Service Manager and Coordinators
• Ensure the entry of all incoming and outgoing work order requests, POs, and basic letters
• Maintain and create customer history and reports
• Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
• Prepare the orientation and walk-through booklets
• Maintain the department inventory as well as homeowner’s files
• Process field representatives' status of ongoing work
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Education and/or Experience

• High school diploma or general education degree (GED)
• One to two years of related experience and/or training
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email

Preferred Qualifications

• Strong oral and written communication skills
• Ability to multi-task and attention to detail
• Bilingual preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeople2

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