Customer Service Associate

Job Descriptions

The UPS Store

Job Description

JOB TITLE : Sales and Customer Service Associate

EXEMPT: No

LOCATION: _____________

REPORTS TO: Retail Center Manager

PREPARED BY: DATE:

SUMMARY:
Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
Deliver exceptional customer service through customer engagement and quality product delivery.
Be knowledgeable of products and services offered and properly promote them to customers.
Identify customer needs and offer additional services which could benefit them.
Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
Operate and maintain print and finishing equipment.
Receive, sort and place mail in mailboxes accurately.
Record all sales transactions completely and accurately in Point of Sale system.
Pack contents for shipping using established procedures and products.
Become Notary Public/Livescan
Receive and prepare documents for printing.
Operate all other software packages.
Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
Process and document damaged shipments, late and lost package claims.
Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
General housekeeping duties.
Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Education and/or Experience:

6 months – 2 years customer service and sales experience in a retail environment. Point of Sale

(“POS”) and computer experience highly desirable.

Knowledge of Adobe Creative Software or ability to learn new software highly desirable.

Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.

Other Skills and Abilities:
Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits: