Customer Service Clerk

Description

• Receives and delivers mail from/to university departments.
• Sorts and places mail in proper boxes, or releases to approved department personnel.
• Processes mail including weighing outgoing mail parcels and applying proper postage.
• Performs receptionist duties such as greeting visitors, answering inquiries, screening telephone calls and routing incoming calls.
• Sells stamps and certifies mail.
• Uses recommended procedures for the safe and proper handling of letters and packages.
• Copies and collates office material.
• Assembles and files information by predetermined category.
• Operates various office machines such as typewriters, calculators, computers, etc.
• Enters data as required on computer terminal.
• Operates cash drawer and balances daily postage sales.
• Prepares itemized postage billing for each department.
• Makes postings to various departmental records and prepares reports involving tabulation of posted data and simple arithmetic calculations.
• Types postage vouchers and disseminates to business office for approval.
• Maintains equipment in good working order by coordinating service calls, as required.
• Tracks and recovers lost mail.
• Tracks damaged postage and prepares and sends credit form to post office.
• Substitutes in other areas of Administration.

Location:
Webster Groves Campus-WEBG

Minimum Qualifications

• Working knowledge of the various software used by the print shop. · Competent with MicroSoft Office Suite · Good knowledge of basic arithmetic and making simple arithmetic calculations. · Ability to follow detailed oral and written instructions. · Good knowledge of mail room practices and procedures, including operation of such equipment as stamp machine, scales, or metering machine. · Knowledge of proper telephone usage. · Ability to concentrate on detailed projects during numerous interruptions by telephone and walk-in inquirers. · Ability to communicate effectively, both orally and in writing. · Ability to exercise important human relations skills in establishing and maintaining effective working relations with the university community.

Preferred Qualifications
Positive and outgoing with enthusiasm for customer service.
Ability to multitask and prioritize projects and problem solve.

Department
Mail and Copy Solutions-MAIL

Special Instructions For Applicant

Physical Demands
May be required to lift, push or pull up to 60 lbs.
May be required to stand for extended periods.
Ability to walk the campus in all weather conditions.
Ability to ascend/descend stairs.
Ability to communicate on the phone and in person.
Ability to do keyboard entry, including use of a keypad and manipulating a mouse.

To apply, visit https://recruiting.adp.com/srccar/public/RTI.home?r=5000889224500&c=1180715&d=ExternalCareerSite&rb=jobelephant

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