Customer Service Data Specialist

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Job Summary

Job Summary:
The Customer Service Data Specialist will be responsible for pre-order and post-delivery services including customer onboarding, customer records management, price administration, credit requests and user acceptance testing. The Customer Service Data Specialist will closely partner with Customer Service, Sales, Credit and the SSC to improve the customer experience. This role will require a high attention to details, advanced customer service skills as well as the ability to quickly learn new processes and systems.

Key Tasks and Responsibilities:

• Facilitate the quick and accurate onboarding of new customers partnering with key functions

• Set up and update customer records and products in our systems

• Partner with Sales organization to properly administer price

• Ensure customer records are maintained. Collaborate with the Data Steward to identify and to address record integrity issues

• Research credit requests and submit for approval

• Conduct user acceptance testing in Salesforce and ERP systems

Skills and Attributes Requirements:

• Excellent communicator who collaborates well with others

• Ability to multitask and prioritize workload under pressure while maintaining a positive attitude

• Strong problem-solving and analytical skills

• Self-motivated and able to identify opportunities for improvement

• A team player willing to take on increased responsibilities

• Process driven and ability to quickly learn new systems

• Preferred but not required

Proficiency in SAP or MS AX and Salesforce

Fluency in Spanish or Portuguese

Education/Experience Requirements:

• High School diploma required , Bachelor’s degree preferred

• 1-3 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment

• 2-4 years’ experience with ERP database system , preferably SAP or MS AX

• Preferred experience with a CRM software such as Salesforce

Environment:

Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral). Hybrid schedule.

Location:

Near an Imerys location.

Position Type

and

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.