Customer Service

Customer Service Rep

Responsibilities:

• Field all requests for parts & service quotations calls faxes or emails timely & accurately.
• Provide customers with quotations to include price & lead time.
• Process inter-company orders.
• Maintain parts pricing & sales margins.
• Follow-up with other departments to ensure the parts on the sales order are shipped to the customer.
• Work with Engineering, if necessary, to ensure customer troubleshooting issues are being addressed & develop solutions including parts orders.
• Arrange all customer shipments in conjunction with the shipping department.

Qualifications:

• Excellent communication skills
• Works well as a member of the team.
• Works well in a fast-paced environment.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person