Job details

Customer Service Level 2

About Us:

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Overview:

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Responsibilities:

Channel Sales Agent/Broker Position

Job Details:

Employment Status: Full-Time
Hourly Base Pay + Performance Bonuses
Agency Hours of Operation: Shift and hours will vary depending on location
Training details: We provide paid training, therefore no previous insurance experience is required
Licensing details: We help you obtain your insurance license by guiding you through the licensing process. Applicants must be ready and able to pass the agent licensing test or have a license to sell home and auto insurance already. Employment is contingent upon getting the agent license within a 60-day trial period.

Job Duties & Responsibilities:

Responsible for selling company products/services through resellers/channels in assigned territory.
Represents the company in all activities associated with reseller/channel support.
Maintains healthy relationships with customers and ensures complete customer satisfaction.
Ensures cold calls are being done on applications generated from events,
All renewal quotes are made and all quotes are followed up
All grassroots marketing is done on a daily basis.
Monitors daily marketing activities by establishing and maintaining business relationships.Attend sales training as needed.
Create campaigns for agencies to drive revenue and coordinate customer appreciation events.

Ensure the agency is clean and properly stocked with marketing materials and office supplies.
Provide reports to MGA and effectively communicate with Sales Agency Managers, Pronto MGA/GA, Underwriting Personnel, and Pronto MGA/GA Claims Department
Ensure that all claim inquiries are directed to the MGA/GA Claims Department
Ensure that the Picture Report is printed periodically and all the pictures have been uploaded accordingly.
Count money and balance with the Daily Deposit Report when ending your shift.
Prepare and make daily or nightly deposits.
Will travel to various locations as needed.

Qualifications:

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Additional Information:

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

Gallagher Glassdoor Company Review

3.6