Customer Service Manager

Overall Responsibilities of the Media Services Manager include management of the Media Services team and their involvement with:

• The generation and maintenance of contracts for clients
• The timely and efficient e-filing of business orders/confirmations
• Media Traffic, Client Response, and Attribution
• Overview/Reconciliation of ‘client media budgets’ as necessary
• Assignment of media services projects as needed (monitoring, problem-solving, and of a troubleshooting nature)
• Data Entry, utilizing specialized software and systems
• Resolving issues that arise between clients and/or stations/social media platforms
• Communication with clients
• Generating and utilizing a variety of business operation reports/data from company software and office systems to monitor service timeliness and effectiveness

$58,000 - $65,000 yearly

Specific Responsibilities include:

• Responsible for the selection, onboarding, and training of media services representatives
• Supervising the distribution of media services assignments/tasks and monitoring workloads
• Meeting with the Media Services staff regularly to resolve any workflow issues
• Providing daily/weekly media services management updates to the CEO. Conducting 1:1 performance feedback and KPI progress reports to media services employees on a routine and scheduled basis. Leading weekly, or on an as-needed basis, media services meetings
• Communicating directly with clients/customers and maintaining effective working relationships
• Participating in the resolution of issues that arise between the Company and clients/customers as needed

• 5+ years of supervisory/management experience; 7+ years of customer service experience; 10+ years of business office experience
• Seasoned supervisory skills/experience; hands-on experience with leading a team
• Experience working with all levels of employees/management
• Self-starter, with an “upbeat” attitude, who enjoys working with other people to achieve exceptional results
• Strong work ethic; conscientious, independent thinker, and a high degree of self-initiative
• Honesty / Integrity - truthful and seen as credible in the workplace
• Passion for operations (getting the job done) and an excellent understanding of how to manage both people and projects
• Strong business operations acumen: ability to grasp and understand business concepts and issues
• Team player who loves a good challenge has a high level of integrity and works diligently to exceed expectations
• Strong leader who is also willing to follow and implement other’s visions while having fun working with colleagues and clients
• Resourceful (People & Equipment) - Ability to utilize the proper usage of equipment, facilities, materials, as well as personnel
• Delegating Responsibility - Ability to delegate authority and/or tasks responsibility appropriately
• Empathetic - Ability to appreciate the feelings and ideas of others
• Assertiveness - Ability to act in a self-confident manner to facilitate the completion of a work assignment or to defend a position or idea
• Strong problem solver and a fast learner who can work independently
• Good Judgment - Ability to formulate sound decisions using available information
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Analytical with strong problem-solving and decision-making skills; decisive
• Attentive to detail while working with high volume of data; well organized
• High level of accountability, accuracy, and efficiency especially when multi-tasking; with ability to remain motivated and positive
• Ability to work well under limited supervision
• Exceptional verbal and written communication skills; strong interpersonal skills
• Enthusiastic, bringing energy to the performance of a task
• Energetic - ability to work at a sustained pace and produce quality work

Apex Media Partners has an impeccable reputation within the media industry for over 30 years.

We keep nonprofits, universities, and faith-based organizations moving forward by challenging the ‘status quo,’ and confidently producing the results they’re striving toward by using various media platforms to advance their cause.

We believe that a healthy workplace environment is key to satisfaction and personal fulfillment. We maintain a strong commitment to teamwork, accessibility within the company, and quick recognition to celebrate successes and accomplishments. In addition to a competitive compensation package, Apex Media Partners provides a comprehensive suite of employee benefits.

Learn more about Apex Media Partners at www.vision40media.com.