Customer Service Operator - Rexburg, ID

Customer Service Operator

Rexburg, ID

Who We Are
We are AvantGuard Monitoring, one of the fastest growing alarm monitoring companies in the nation located in Rexburg, Idaho near BYU-Idaho. What makes us different is that we live our core values. What makes us stand out is that at AvantGuard We Care F.I.R.S.T. In other words, We're Fun, Innovative, We value Relationships, We work to serve each other and the community, and we work together as a Team to extend Trust to those around us. We are the voice on the other end of the call when someone needs help. We protect and save lives every day. We are heroes!

Reasons You'll love working at AvantGuard:

• Flexible scheduling- GREAT position for college students
• Part-Time - 15-29 hours/week
• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally for promotions first
• Starting pay $14.50/hour with the ability to make up to $15.00/hour after training
• Graves shift starts at $15.50/hour with the ability to make up to $16.00/hour after training
• Tuition reimbursement up to $1,000+/year
• Free mental health assistance & 401k match for all employees!
• Work from home flexibility after 60-90 days as work requirements are met and you are within driving distance of the Rexburg office
• NO SALES or Surveys, just helping people!
• A FUN team, company parties, weekly pay days, professional development, and more!

What You'll Do:

• Process medical alarm signals quickly, accurately and professionally in stressful situations
• Dispatch the proper authorities, verify that help is on the way and notify responsible parties
• Place accounts on test mode and assist service/installers with signal tests
• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks

Skills Needed:

• Must be 18 years of age or older with a high school diploma or GED
• Ability to type a minimum of 40 wpm
• Ability to work every other weekend (including Sundays)
• Ability to make a 6 month commitment to work here
• Must be able to pass a 2 week fully-paid training class
• Customer service experience
• Ability to pass a pre-employment drug test and background check

Check out what AG is all about and learn why we aren't your typical call center at www.agmonitoring.com and get started on the path to LOVING YOUR JOB!

AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status