Customer Service Professional

Current has completed the acquisition of Hubbell® Incorporated’s commercial and industrial (C&I) lighting business, creating a premier end-to-end lighting solutions business. This brought together two iconic businesses with deep innovation heritage, strong brands and application expertise and allows Current to be strategically positioned to now focus all investments into lighting and controls solutions. We have an enhanced distribution footprint and digital tools to service customer needs more easily, quickly and efficiently, and strong new product pipelines and shared patented technologies to deliver added value to customers. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.

The Customer Service Professional will support our light fixture and controls product lines as follows:

• Resolves customer inquiries and complaints promptly, fairly, and effectively.
• Research and resolve product issues such as product claims, discrepancies, failures, and returns. Address all technical issues to maximize the benefits derived from the organization's products and/or services.
• Accept broad delegation of authority to see issues through to complete resolution while limiting the need to transfer customers to others for assistance.
• Handle return material authorizations for the team.
• This entry to intermediate level technical support role will be expected to adapt quickly and to troubleshoot and resolve problems.
• Validate and process orders and follow up on order status.
• Work to ensure all expected delivery dates are met.
• Manage requests for customs compliance information.
• Research customer technical specifications and requirements with current or potential technical specifications of company products.
• Manage post-sales related concerns to include product analysis and claim negotiation.
• Support analysis of returned product.
• Manage/determine remediation plan for warranty related issues.

• Bachelor's Degree from an accredited university or college (Or an Associate's Degree with a minimum of 2 years of experience in networking, troubleshooting skills and / or software applications)
• General troubleshooting skills
• Ability to work at a screen and keyboard for extended periods.
• Capability of working predetermined support shift weekdays.
• Ability and willingness to travel within the United States if required.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $40,000-$50,000.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com