Job details

Customer Service Relationship Partner

Builds strong relationships with customers to gain an understanding of
their business, delivers excellent customer service and maximises sales
opportunities.

To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment life cycle by working closely with the customer and internal teams.

As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.

Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
Ensure all products and services are offered to the customer to maximise SeaLand profitability

Build strong relationships with all stakeholders including GSC teams
Be fully responsible for customer satisfaction and experience on interaction with customers

Full understanding of customers business drivers, needs and requirements
Effectively handover of terms and conditions agreed with customer to stakeholder groups, including GSC team.

Build strong relationships with Sales.

Handle incoming customer services queries, issues, exception management.
Promoting the SeaLand Brand Products like our E-tools and LNS services we provide in daily interactions.

Requirements:

Bachelor's degree as minimum level of education completed
Must have excellent communication skills and at least 3 years of experience in the Logistics and Shipping Industry.
Strong Problem-Solving and decision-making Skills
Customer Service Skills
Capable of building solid rapport over the phone
Can build and maintains a strong network of customers
Is a clear communicator at all levels of the organisation
Capable of overcoming objections
Has knowledge of market competitors and industry trends.
This position generally requires availability for a 40 hour work week during standard business hours.
It may also require overtime availability during the week past standard business hours and/or on weekends or holidays.

Notice to applicants who are applying to positions in the United States

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

You must be authorized to work for any employer in the US.

Equal Employment Opportunity Law

https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Pay Transparency Notice

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf