Customer Service Rep (3:30pm - 12:00am) (Chatham Onsite)

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Keeping our employees safe is a key focus at Discover. This position is based in our Chatham customer care center and is considered an on-site position. New employees should feel confident they will be provided support and safety following CDC, state and local guidelines including social distancing and wearing masks, among other protocols to keep our spaces sanitary. We are monitoring the situation closely and continue to take precautions to ensure the safety of our employees.

The hiring of our Chatham Account Specialists will be done in small groups and spread throughout the remainder of the year.

Class Start Date: June 26, 2023

Shift Requirements: 3:30pm - 12:00am, Monday - Friday w/weekends.

What You’ll Do

• Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

• Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

How You’ll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests

• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

• Leverages 2 standard screens, verbatim scripts and procedures

• Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You’ll Need

The Basics

• Strong verbal communication and problem-solving skills

• Ability to multi-task, as needed, to get the job done

Bonus Points If You Have

• High School Diploma or GED

• 1+ years of experience in related field

#INDDFS

#ZRDFS

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $18.00 to $21.30. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)