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Customer Service Rep, Assoc.

Customer Service Rep:
The Customer Service Rep prepares, generates, and delivers customized IMR technical reports which accurately reflecting test results and other customer-required information. Interfaces with internal scientists, engineers, technicians, and staff members to collect information and data required to prepare accurate and timely reports.
Location: East Windsor, CT

Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.
Your Challenge:
  • Maintains and updates customer database to ensure that jobs, customers, specifications and other information is reflected accurately and timely. Retrieves specifications and other information required for jobs. Reviews job track to ensure jobs are completed each day according to deadlines and customer requirements.
  • Provides assistance to all areas of the company and to customers as needed on routine questions. Responds to customer needs in a quick and effective manner performing account management functions.
  • Coordinates activities with other departments including import/export shipments.
  • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
Your Expertise:
  • Advanced level proficiency with all Microsoft Office Suite Products.
  • Knowledge of or familiarity with technical and scientific terminology.
  • Demonstrated ability to generate accurate, data-laden Word documents.
  • Ability to learn and operate within CRM software.
  • Excellent organizational skill.
#LI-BR
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our
Talent Acquisition Team
and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact
Talent Acquisition
and we will make all reasonable efforts to accommodate your request.

In 2014, we transitioned to a new segment structure under the "One Curtiss-Wright" vision, realigning our business to an integrated, market-facing global diversified industrial company. The result is a more strategically aligned Curtiss-Wright tha...

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DATE POSTED
July 24, 2023

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