Customer Service Rep I (Remote or Hybrid)

SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Provides service that makes a difference!
• Maintains call productivity & quality scores well above minimum standards.
• Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
• Furnishes prompt, efficient and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross sell financial services and products.