Customer Service Rep

Job Title: Customer Service Rep

Location: Vernon Hills, IL

Department: Sales Support/Customer Service

Reports To: Sr. Manager, Customer Service/Order Entry

Direct Reports/Manages others: No

Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.

Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.

JOB PURPOSE:

As our Customer Service Representative , you’re there to handle anything, good or bad, for sales representatives, distributors, and dealers that will keep orders on-track and on-time. The customer is everything at Rust-Oleum, and we’re here to take care of them. To thrive in this role, you must have some customer service experience and be willing to roll up your sleeves and take on new challenges.

RESPONSIBILITIES:

Each challenge we encounter is a little different. Here’s what you can expect every day:

• Customers to be our number one priority. You’ll learn our standards and make sure we meet them in each interaction.
A team you can rely on. We trust each other to show up every day and on time.

REQUIREMENTS:

• 1-3 years customer service/support experience
• Strong Excel skills; SAP experience an added plus
• Sound communications skills
• Grace under pressure
• Ability to handle interactions in a diplomatic manner
• Excellent problem solving skills
• Ability to multi-task
Familiarity with use of PC system for order placement, pricing and distribution and to obtain information relative to customers, orders and products.

From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.