Customer Service Representative (Administrative Assistant II)

Reston Community Center seeks a people-focused, friendly individual to deliver customer support to RCC participants. Join a cohesive team of people who embody the spirit of public service. Duties include enrolling people in programs, answering inquiries, enabling pass or ticket purchases, providing shift reports and completing administrative duties such as filing.

The assigned functional area of this position is providing general administrative support in front-desk support, customer service, and office administration.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Note: Eligible employees certified as using a second language in their job (35% or more of their worktime) may receive a foreign language stipend in the amount of $1,300 annually where scheduled work time is more than 20 hours per week ($650 annually when scheduled work time is 20 hours or less per week).

Schedule: This is a part-time 20-hour per week position with benefits.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

General Financial Duties
Compiles and maintains daily and weekly totals, reports, and financial statements;

Fiscal Administration
Performs data entry into corporate system, e.g., routine posting and billing.
Reviews completed forms for accuracy and completeness;
May perform inquiries in internal and external databases to determine discrepancies.

Purchasing
Orders, inventories, receives, and/or shelves routine supplies;
Reviews invoices/packing slips to ensure shipment is correct and follows up on
discrepancies;

Communication
Produces and electronically distributes simple documents (e.g., flyers).

Office Management
Maintains a system for tracking the progress of work;
Orients new employees on procedures and systems.

General Administrative
Performs alpha and/or numeric filing;
Performs simple screening and sorting of mail;
Is responsible for sending dated material.
Receptionist/Public Contact
Refers calls;
Greet visitors;
Gives standard information in response to phone or in-person inquiries;
Acts as back up to other administrative positions.

Information Systems/Software
Performs data entry into multiple screens.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge
Knowledge of a variety of standard office procedures;
Knowledge of specific unit terminology;
Knowledge of work done in related departments.

Communication
Ability to read and comprehend relevant documents.

Information Abilities
Ability to process and integrate simple data.

Interpersonal Abilities
Ability to establish and maintain effective working relationships with both external
and internal contacts.

Word Processing/Typing
Basic skills in the use of Microsoft Word.

PC Skills
Basic skills in the use of applicable Microsoft software.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Any combination of education, experience and training equivalent to high school graduation and one year of experience providing administrative support in the assigned functional area(s).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check and a Child Protective Services registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience working in office administration or providing general administrative support.
• At least two years of experience providing high-level customer service to patrons and colleagues.
• Experience operating a multiline phone system and transferring calls.
• Experience using a recreation database system is preferred but not required.
• Knowledge of Outlook.
• Clear and concise oral and written communication skills.
• Ability to speak English and another language fluently to communicate with the public is preferred but not required.
• Evening and weekend availability.