Job Description
Join the LEGO Group as a part of the Customer Service team and support over 3 million LEGO consumers from around the world! Do LEGO sunflowers need direct sunlight? And does a LEGO© bonsai tree need any trimming? If you can keep cool when LEGO® minifigures are losing their heads, then why not join us? We are looking for energized and empathetic people to join the Enfield, CT contact center to serve our customers during our busiest season!
This is a long-term temporary role ending February 2, 2024.
About the role
This role is for our North American contact center based in Enfield, CT. Successful candidates will be supplied with equipment for hybrid working. You will be required to work in the Enfield, CT office 1-2 days each week. Full training will be provided.
Our Customer Service Team handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries! From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day different and unique!
We are hiring for shifts between 10:00am to 8:15pm EST. Full-time employees work 5 days a week, Monday through Friday.
There are 6-week training programs starting throughout the year. The time of these training programs will be 10:00am to 6:00pm EST Monday through Friday but are subject to change.
Core Responsibilities
Play your part in our team succeeding
Our Customer Service Representatives provide premium customer service on all engagement channels, such as phone calls, emails, and live chat. Every day is different! We answer questions about up-and-coming product launches, place an order for one of our biggest fans, or troubleshoot one of our digital products, such as LEGO Boost or the LEGO Life app. We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans the best consumer experience.
Do you have what it takes?
Join the LEGO Group team!
Here are just some of the great perks of working here:
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We consider all our employees' part of the LEGO family. Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.
Build your career brick by brick at the LEGO Group.
#LI-LA1 #MO #LI-hybrid
Join the global LEGO® team
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
At the LEGO Group, our mission is to inspire and develop the builders of tomorrow. Our most well-known product to do so is the LEGO brick - an amazing play system for both kids and adults.
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