Customer Service Representative 3

Job Title: Customer Service Representative 3

Client: State of Arizona

Payrate: $18/ hr

Location: 55 N. Center Street, Mesa, AZ 85201

Job Description:

This is a cashier position that requires to be available in the office environment in the Mesa office location. Responsible for face to face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Directly receives and processes payments for all tax types in the form of cash, checks and money orders. Ensures payments and represented items are posted accurately to taxpayers or business accounts. Responsible for daily reconciliation and end of day balancing for assigned till. Processes licenses, renewals, registration, business account updates, power of attorney and certified copy forms. Processes contracting applications over the counter. Research and respond to all inquiries and requests for all tax types. Establishes efficient workflow processes, monitored daily productivity and implemented modifications to improve overall.

Skills Required:

Customer Service, Cash handling

Experience Required:

Cash handling and customer service

Job Types: Full-time, Contract

Salary: $18.00 per hour

Shift:

• Day shift

Work setting:

• In-person

Ability to commute/relocate:

• Mesa, AZ 85201: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person