Job details

Customer Service Representative - job 2 of 3

Customer Service Representative

We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Lakeland could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities:

Act as a primary contact for clients
Assist with the development and maintenance of client relationships
Consult and be a resource for clients during the purchasing process
Be knowledgeable of all products and services offered
Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
Communicate with production team and customers on a regular basis
Review customer files to ensure production quality and accuracy
Be highly responsive to customer inquiries

Understand and consult with customers on internet and print marketing solutions
Strategize with customers by listening, interpreting their needs, and advising on solutions
Communicate courteously with customers though email, over the phone, and in person
Assist customers with the resolution of any problems that may arise
Understand and operate majority of equipment used in the center

Qualifications

Excellent written and verbal communication skills
Ability to problem solve and be solutions oriented
Highly detailed with strong organizational and time management skills
Understanding of basic computer software
The ability to learn new software quickly
Professional customer service demeanor
Highly responsive to customer needs
Ability to create and maintain customer relationships
Ability to coordinate multiple schedules
2-3 years facing customer service experience required
High School diploma or GED required, college education in Marketing, Communications or Business preferred