Customer Service Representative

Duration: 6 Months (possible temp to perm)
Shift timing: 7:30 AM – 4 PM Monday-Friday

Description:

The top 3 skills required: Enjoy helping customers. Mechanically inclined is helpful. Team player.

Salespeople provide the highest levels of technical support in the industry.
Our Customer Service Representatives (Inside Sales) professionally represent the Company to our Customers with the knowledge and skills to provide them the product or service they need.

QUALIFICATIONS:
Good customer service and communication skills
Reliable, organized, detailed and focused Industry and sales experienced
Moderate computer skills, including communicating internally and externally via email Work experience in Microsoft Office; proficiency in Excel
Ability to multi-task and manage time well
Knowledge of supply chain systems
Knowledge of industrial products helpful High School Diploma or GED

RESPONSIBILITIES:
Respond to customer inquiries, provide quotes and take customer orders
Order and source products
Negotiate sale and purchase prices
Proactively generate sales and promote Company products
Expedite backorders
Assist with pulling inventory and preparing shipments
Assist with customer returns Interact with customers and suppliers to obtain and fill orders correctly
Troubleshoot customer concerns.

COMPETENCIES:
Microsoft Word, Microsoft Excel, Microsoft Outlook, Achievement Orientation; Persuasiveness; Initiative; Interpersonal Skills; Time Management; Planning and Organizing Skills; Judgment.

HC3

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Contract

Salary: $25.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Tacoma, WA 98424: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location