Customer Service Representative - job 2 of 2

Want to join a growing, winning team selected as a National Best Places to Work , Ingram’s Best Company to Work For and one of the Top 100 Healthiest Workplaces in America? We work hard to provide a great environment where people enjoy coming to work and have access to a balanced quality of life. Delta Dental of Kansas is a place where Customer Service Representative's develop, positively impact their communities, and achieve their personal and professional goals.

A Day in the Life of a Customer Service Representative:

Key Responsibilities:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims.
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices.
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided.
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response.
• Assisting with claims processing, including entry of claims, approving substantiated claims, denying claims for lack of improper documentation, processing suspension of debit cards, requesting information from customers, activating debit cards, sending out refund requests, quarterly statements, and other communication as needed.
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.).
• Exhibiting a positive, professional demeanor and tact throughout all calls.
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements:

• High school diploma, some college preferred.
• Two years of experience in a high-volume customer service setting.
• Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to thrive in a fast-paced, structured call center setting.
• Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents.
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards.
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace.
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota.
• Regular and predictable attendance.

Delta Dental of Kansas Has Been Recognized Nationally and Locally As:

• Named 2023 Best Company to Work For by Ingram’s Magazine
• Named 2022 Healthiest 100 Workplaces in America by Springbuk
• Named the top 2023 Healthiest Employer by the Kansas City Business Journal
• Named a Best Place to Work by the Wichita Business Journal 2021 and 2022
• Nationally selected as Best Places to Work in Insurance in 2021 and 2022
• National Company of the Year for Insurance by the American Business Awards (Gold Award).
• Management Team of the Year (American Business Awards)
• Most Innovative Company of the Year under 2,500 Employees (American Business Awards)
• Top Innovation Award by the Wichita Business Journal
• Healthy Workplace Gold Award for excellence in employee engagement and community service
• AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management.
• Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide).
• Sales Excellence Award for Outstanding Sales Growth.
• Top Call Center in North America (Customer Centricity Awards).

Training hours are 8AM to 5PM Monday through Friday. After completion of training, the work hours will be Monday through Thursday 9AM to 6PM and Fridays 8AM to 5PM.

Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment. We put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork.

We are dedicated to the personal and professional development of our employees by encouraging employees to grow and do their best. We balance work and life priorities by promoting the health and wellness of our employees. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment and engagement with employee and volunteer activities throughout the year.

How We Take Care of Our People:

• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!
• “You” time: we offer paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
• Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
• Competitive compensation package that includes an annual bonus and merit increase.
• 401(k) plan with company match and additional contribution for those who are eligible.
• Employee Assistance Program for you and everyone in your household.
• Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs and tuition reimbursement programs so employees can improve their knowledge and skills.
• Named the top 2022 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits.
• Our Culture Champions Committee plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls and many other activities to enhance employee connection and engagement.

Delta Dental of Kansas is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Hybrid remote in Wichita, KS 67206