Customer Service Representative II (Onsite)

Assist unit customers with their service needs. Normally provides information from within a specialized area requiring advanced knowledge of product or service. Customer contact may be face to face, telephonic and/or by email. Usually serves as sole point of contact for customer information needs. May maintain database and/or customer contact web site. This position will interact on a consistent basis with: unit customers, supervisor and co-workers. This position typically will advise and counsel: unit customers. This position will supervise: NA.

Job Duty 1 -
Greet customers (face to face or telephonic) in a welcoming, courteous manner.

Job Duty 2 -
Gather pertinent information regarding customer's service needs.

Job Duty 3 -
Respond to customer questions or concerns by providing required information immediately or, if necessary, further investigation.

Job Duty 4 -
For inquiries requiring more than basic response, investigate and resolve customer issues directly, usually serving as sole source of response; follow up as necessary.

Job Duty 5 -
Remain current on unit policies, procedures and practices as they apply to customer service.

Job Duty 6 -
May update product/service information on unit web site.

Job Duty 7 -
Perform other duties as assigned

Educational Requirements
Technical Diploma, Associate's Degree or equivalent combination of education and experience

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements).

Required Experience
Four to six years of job related experience

Preferred Educational Qualifications
Bachelor's Degree

SKILLS
This job requires spoken and written communications and interpersonal skills; problem solving and multi-tasking. Use of office related computer applications is required. Knowledge unit functions and processes as well as software applications which may be specific to unit operations.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

Salary range: $18.00– $22.00 / hourly

Location: Atlanta, GA

Job grade: A4

This is not a supervisory position.
This position does not have financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.