Customer Service Representative - job 1 of 3

Customer Service / Account Manager

Alphagraphics – Denton Texas

We seeking a leader for our customer service team in Denton TX! Come join our dynamic, growing business at Alphagraphics Denton, serving our customers in Denton County (part of the Dallas/Ft. Worth metropolitan area) and beyond with innovative signs solutions. Our signs products are the highest growth area for the business and will be a key driver of our future as we enter our 22nd year in Denton! Denton is a beautiful, diverse college town (University of North Texas and Texas Woman's University) of 250K population, and has been voted a top 20 city to live in the U.S.!

About Alphagraphics Denton Texas

We are a dynamic, growing business serving our customers in Denton County (part of the Dallas/Ft. Worth metropolitan area) and beyond with innovative marketing and sales solutions. Come join our team and help build our future with us as we enter our 22nd year in Denton!

Our team is a talented, creative group of professionals who have a range of experience and talents from design to sales/service and production. Alphagraphics Denton offers our team members a very attractive benefits package for full time employees, including: PTO, medical insurance and development opportunities.

We are very involved in the growing and diverse Denton County community and our team commits personal time to a range of causes, which we also support as a team.

If you’re looking for a high-growth, dynamic and creative environment for your career, we invite you to apply to join our team! You may find out more about Alphagraphics Denton at https://www.alphagraphics.com/us-texas-denton-us471 and at our Facebook page https://www.facebook.com/search/top?q=alphagraphics%20denton

Account Manager, Customer Service

We are looking for an ambitious and experienced customer service professional to work as our new Account Manager – Customer Service. You will be working directly with our current customers and new customers, working hand in hand with our sales staff to help generate new business!

If you thrive in a fast-paced environment where every day brings a new challenge, AlphaGraphics of Denton could be the fit for you! We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today.

Account Manager, Customer Service – Position Overview

Responsibilities:

· Serve as the primary internal representative of the organization to customers

· Team with the Account Representative - Customer Service and the Sales Account Executive

· Assist with the development and maintenance of client relationships

· Confer with customers by telephone, email or in person to provide information about products, services and capabilities, conveying to them our expertise in our key competency areas to drive their business results

· Serve as a consultant to the customer, helping them make the right decision for their business or organization

· Be knowledgeable of all products and services offered

· Have a full understanding of pricing and be able to create and follow up on estimates

· Communicate customer requirements to the production team and confirm status of the requirements and requested jobs to customers on a regular basis

· Review client files to ensure production quality and accuracy

· Be highly responsive to customer inquiries

· Acquire new clients through fielding customer and prospect inquires and establishing initial sales contacts

· Set appointments and/or arrange meetings for the Account Executive

· Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets

· Understand and consult with clients on internet and print marketing solutions

· Strategize with clients by listening, interpreting their needs, and advising on solutions

· Understand, develop, and interpret metrics for marketing solutions provided to clients

· Communicate courteously with clients through email, over the phone, and in person

· Assist clients with the resolution of any problems that may arise

· Understand and operate majority of equipment used in the center

Qualifications

· Experience conducting customer needs assessments, meeting quality standards for service and evaluating customer satisfaction

· Positive can-do attitude

· Excellent written and verbal communication skills

· Desire to problem solve and be solutions oriented for our customers and AG

Denton Team

· Highly detailed with strong organizational and time management skills

· Understanding of basic computer software

· The ability to learn new software quickly

· Professional customer service demeanor

· Highly responsive to customer needs

· Ability to create and maintain customer relationships

· Enjoys fast-paced working environment - ability to coordinate multiple schedules and tasks

· Understand the basic sales and marketing process preferred

· 3 – 5 years customer facing service and/or sales experience required

· Marketing services / Signs / graphics / printing / communications industry experience preferred

· High School diploma or GED required, college education in Marketing, Communications or Business preferred

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Denton, TX 76210: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Sales: 2 years (Required)
• printing and signs: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person