Customer Service Representative - job 1 of 2

Job Description to follow:

NOW HIRINGCustomer Service Repat$21.25per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our Bloomington, CAfacility is growing, and we're looking for world-class people like you!

We are currently looking forCustomer service Repto join our team!

This employee will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

WHAT WE OFFER:

• Wages at$21.25per hour with an annual increase.

• Work schedules: M-F11:00AM to 7:30PM

• Eligible for production and attendance bonuses
• Weekly pay available
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Tuition reimbursement program

WHAT WE SEEK

Excited and energetic individual to add to our amazing team! 6 months forklift & warehousing experience preferred.

• Must be detail-oriented, and a team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.Learn about why our associates enjoy being

#TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.