Customer Service Representative

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is seeking a full-time Customer Service Representative in the Louisville, KY area.

The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, inbound call customer service, walkup customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to another location, other shifts or other schedules to balance manpower or meet the needs of the company.

This role will be onsite in the Louisville, KY area and starting pay is $17.10/hr with full benefits.

Your Impact

• Process customer inquiries as inbound phone calls, mail and email to include, but not limited to, payments and updates
• Address customer disputes.
• Recognize and alert the Customer Service Manager of any unusual customer problems and trends seen in customer calls.
• Process all returned mail.
• Ensure proper postage/shipping costs is affixed to outbound envelopes/packages.
• Investigate and provide information for any court hearings or public requests.
• Handle cases through the Case Management System, including Better Business Bureau (BBB) complaints, state escalations, subpoenas and law enforcement requests.
• Handle and maintain large accounts (fleets and rentals).
• Perform various clerical functions to include filing, handling deliveries, etc.
• Process customer requests for new and additional transponders.
• Ensure transponders are properly stored at the completion of each shift per Standard Operating Procedure.
• Assist with monitoring and requesting supplies needed.
• Meet or exceed performance criteria and comply with company policies and procedures.

Who You Are

Required Qualifications

• Must be able to pass background check
• Must be able to pass Skills Assessment Tests to be considered for an interview.
• Ability to provide exceptional customer service through strong listening and problem-solving skills.
• Ability to adhere to attendance requirements.
• Ability to achieve and maintain departmental performance standards.
• Bilingual (English/Spanish) helpful, but not required.
• Excellent verbal and written communication skills.
• Knowledge of MS Office and Windows, proficient typing skills.
• Strong interpersonal skills and the ability to communicate with many diverse levels within the organization.
• Exhibit eagerness, flexibility, self-initiative and a positive and professional attitude.

#LI-HW1

Additional Requirements

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Travel Required: N/A - No travel required
• Job Status: Regular
• Employee Type: Full
• Primary Location: LOUISVILLE - S FLOYD ST
• All locations: US-KY-Louisville

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.