Customer Service Representative - job 2 of 2

CAI is hiring!

We are seeking a Bilingual Customer Service Representative to join our team! This role is fully on-site in Boca Raton, FL and includes our comprehensive benefits package! Candidates must be willing to work Monday-Friday from 8am-5pm or 10am-7pm.

The Customer Service Representative is responsible for providing exceptional support to customers. Provides customers with a first point of contact, responsible for answering calls, providing product information, and helping customers with account inquiries, funding and general account maintenance.

Responsibilities:

· Respond to all customer inquiries by utilizing information learned during training.

· Identify customer needs to ensure the customer is provided complete and accurate information.

· Process required transactions via customer-based applications.

· Maintain a thorough knowledge of programs, policies, and technology.

· Communicate effectively in a warm and empathetic manner.

· Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

Knowledge, Skills and Abilities

· Customer Service Experience.

· Bilingual Spanish speaker.

· The ability to convey complex information in clear and concise terms to ensure customer understanding.

· Ability to communicate effectively, verbally and in writing.

· Strong work ethic.

· Effective and accurate written and verbal communication skills.

· Effective problem-solving skills.

· Can navigate multiple applications and research solutions with ease.

· Assisting and guiding customers to the best solution for their issue.

· Provide calm conflict resolution and problem solving.

· Ability to maintain composure in a fast-paced environment.

· Strong time management skills.

Physical Demands

· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Boca Raton, FL: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: In person