Customer Service Representative

The University of Iowa’s Parking & Transportation Department is seeking a professional who will serve in a 1-year specified term position as a customer service representative in a fast-paced environment interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service. This position will review existing system processes while using them efficiency and accurately and make recommendations for improvement in addition to creating and updating standards and practices as they relate to all services provided by the Parking Services Office. This position will assist with functionally supervising student employees including providing training, performance monitoring, scheduling, shift coverage, and coaching, among other tasks as needed.

This position is performed fully on campus.

Duties to Include:

• Serve as primary customer service representative for the Parking Office and provide excellent customer service in person, on the phone and through email.
• Assist the department in replying to incoming departmental email inbox.
• Maintains customer records by updating account information accurately and efficiently in our database management system AIMS.
• Handle customer complaints, provide appropriate education, solutions and alternatives within department regulations following communication procedures, guidelines and policies.
• Conduct reporting various audits regularly and ensure permits and bus passes are being issued correctly.
• Additional duties will be assigned for various back-end system processes to ensure our departments daily duties are accomplished timely and efficiently.

Location: West Campus Transportation Center (WCTC)

Schedule: Monday through Friday, 8:00am-5:00pm or 7:15am-4:15pm, will be discussed further during the interview

Salary: $37,696 to commensurate

This is a full time,1 year specified term position which includes paid leave and health benefits.

For a full job description, please send an e-mail to the contact listed below.

About the Parking & Transportation Department:

The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units: CAMBUS, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.