Job details
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Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our Oxford location. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. The successful candidate facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
We encourage all our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in the Times Top 50 Where Women Want to Work for sixteen consecutive years and have been honoured with many other awards along the way.
The position will entail working in a fast paced, customer service environment delivering our vehicles to customers. Our Customer Serivce Representatives are fundamental to ensure that our customers receive a great service.
The successful candidate will be working closely with the Management Team at the branch to lend a hand when it’s needed. So whether that’s ensuring our vehicles are prepared to a high standard and ready for hire, or helping with administrative paperwork you will need to be a team player. The successful individual will be required to provide a high level of customer service while delivering and collecting a wide variety of vehicles for both customers and other branches. Our Customer Service Representatives play an integral part in the success of our business as they are quite often the first and last point of contact for our customers.
The successful candidate will work on average 45 hours+, varied working patterns.
This is an extremely challenging and rewarding role where you can directly see your impact on the business.
If you think this role sounds the perfect job for you, please apply directly at the apply button!
Additional Information:
Please let us know about any accommodations you may need to participate in the recruitment process.
Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview. (Branch Opening hours are 0730-2330- 7 days a week)
Example rota could be any shift within the hours of
Salary £26,910 for Out of Hours/Premium location
Customer Service Representative - Oxford
Overview
Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our Oxford location. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. The successful candidate facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
We encourage all our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in the Times Top 50 Where Women Want to Work for sixteen consecutive years and have been honoured with many other awards along the way.
The position will entail working in a fast paced, customer service environment delivering our vehicles to customers. Our Customer Serivce Representatives are fundamental to ensure that our customers receive a great service.
The successful candidate will be working closely with the Management Team at the branch to lend a hand when it’s needed. So whether that’s ensuring our vehicles are prepared to a high standard and ready for hire, or helping with administrative paperwork you will need to be a team player. The successful individual will be required to provide a high level of customer service while delivering and collecting a wide variety of vehicles for both customers and other branches. Our Customer Service Representatives play an integral part in the success of our business as they are quite often the first and last point of contact for our customers.
The successful candidate will work on average 45 hours+, varied working patterns.
This is an extremely challenging and rewarding role where you can directly see your impact on the business.
If you think this role sounds the perfect job for you, please apply directly at the apply button!
Additional Information:
Please let us know about any accommodations you may need to participate in the recruitment process.
Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview. (Branch Opening hours are 0730-2330- 7 days a week)
Example rota could be any shift within the hours of
Weekdays- 1200 to 2330
Weekends- 1000 to 2200
Salary £26,910 for Out of Hours/Premium location
Responsibilities
Use company approved sales and service techniques when determining customer needs- Sell optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Review all charges at the time of vehicle return and ensure customer satisfaction
- Answer the phones to assist customers in a in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Some driving involved transporting cars to and from local branches in the South West if needed.
- Some car preparation involved when needed
Qualifications
A full Driving License with no more than 3 points- Must have 6 months of customer service and / or sales experience
- Demonstrated analytical skills
- An ability to work independently and as part of a team
- Great communication skills (verbal and written) and attention to detail
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
- An ability to organise and present information for a varied audience
- Minimum education of five GCSE’s or NVQ equivalent
- Must be fully authorised to work in the UK
Enterprise Glassdoor Company Review
Chrissy Taylor
3.6
Enterprise DE&I Review
No rating
CEO of Enterprise
Approve of CEO
By
Enterprise
How do we deliver on our vision to be the world’s best and most trusted mobility company? By listening to and exceeding our customers’ and employees’ expectations. By providing a wide variety of transportation solutions. By offering a great place ...
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DATE POSTED
June 8, 2023
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