Customer Service Representative

If you’re a problem-solver with a passion for helping others, join our team as a customer service representative. Supporting and building trust with our customers, you’ll service their unique needs while also offering available products. We’ve got you covered on the training - which will provide you with a solid base of insurance knowledge, so you’ll feel confident serving our customers. You’ll also benefit from a collaborative environment, along with ongoing coaching and development. This is a remote position; you’ll be provided computer equipment and in-depth training. Preferred candidates will live in the state of Nevada.

Must-have qualifications

• Two years post-secondary education or higher
• In lieu of the above, a minimum of two years relevant work experience

Start Date: August 24, 2023

Work Schedules

• 09:30 AM - 06:30 PM, PT, Mon Tue Wed Fri Sat
  09:30 AM - 06:30 PM, PT, Mon Tue Thu Fri Sat
• 11:30 AM - 08:30 PM, PT, Mon Tue Wed Thu Fri

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector.
• High-speed internet access is at your expense unless otherwise required by law.

Compensation

• $21.00/hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance.
• An additional 10% when you work evening or weekend hours.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer