Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Service Representative - Remote image - Rise Careers
Job details

Customer Service Representative - Remote - job 1 of 2

Req ID: 110805

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative - Remote to join our team in Bartlett, Tennessee (US-TN), United States (US).

Basic Qualifications:
  • 1 year experience in an office environment
  • 1 year experience using a computer with Microsoft Windows PC applications
  • High school diploma or GED Preferences.

Responsibilities:
  • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
  • Designated quiet area to complete calls while working from home
  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm ct

Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. (Central Time) Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required

#INDBPO
#LI-MIWS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
NTT DATA Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
NTT DATA DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of NTT DATA
NTT DATA CEO photo
Bob Pryor
Approve of CEO

NTT DATA uses information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.

51 jobs
FUNDING
TEAM SIZE
DATE POSTED
June 9, 2023

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!