Customer Service Representative - job 2 of 2

Description

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to work onsite in Albuquerque and Indianapolis. Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.

The expected shifts include 9:00 am - 5:00 pm (EST) or 10:00am - 6:00pm (EST) / 7:00 am - 3:00 PM (MST) or 8:00am - 4:00pm (MST) Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.

• Excellent computer/typing skills.

• Excellent communication skills.

• Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech).

• Prior call center experience.

• Two years of customer service experience.

• General knowledge of federal law.

• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour and may present the opportunity to work remotely.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.