Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our Trowbridge location. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. The successful candidate facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
We encourage all our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in the Times Top 50 Where Women Want to Work for sixteen consecutive years and have been honoured with many other awards along the way.
The position will entail working in a fast paced, customer service environment delivering our vehicles to customers. Our Customer Serivce Representatives are fundamental to ensure that our customers receive a great service.
The successful candidate will be working closely with the Management Team at the branch to lend a hand when it’s needed. So whether that’s ensuring our vehicles are prepared to a high standard and ready for hire, or helping with administrative paperwork you will need to be a team player. The successful individual will be required to provide a high level of customer service while delivering and collecting a wide variety of vehicles for both customers and other branches. Our Customer Service Representatives play an integral part in the success of our business as they are quite often the first and last point of contact for our customers.
The successful candidate will work on average 45 hours+, varied working patterns.
This is an extremely challenging and rewarding role where you can directly see your impact on the business.
If you think this role sounds the perfect job for you, please apply directly at the apply button!
Additional Information:
Please let us know about any accommodations you may need to participate in the recruitment process.
Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview.
Typical hours are 12pm - 10pm Monday - Friday with occasional Weekend work
Both Part Time and Full Time positions available
Salary £26,910 for Out of Hours/Premium location
A full Driving License with no more than 3 points-
Must have 6 months of customer service and / or sales experience
Demonstrated analytical skills
An ability to work independently and as part of a team
Great communication skills (verbal and written) and attention to detail
Demonstrated time management skills
A knowledge of Microsoft Office products, internet and telephone skills
An ability to organise and present information for a varied audience
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Minimum education of five GCSE’s or NVQ equivalent
Must be fully authorised to work in the UK