Customer Service Representative

Clinical Care Specialist/Medical Receptionist
Location: Roswell GA
Salary: $14-$22 per hour
Job Type: Part Time/Full Time, flexible shifts, Mon-Fri
Qualifications:

• High School Degree or equivalent (required)
• Medical Reception (preferred)
• Custom Service (required)

Benefits:

• Employer Paid Insurance
• Paid Holidays and Time Off
• Bonus Pay
• Professional Development Assistance

Why FYZICAL?
You’ll Love This Job!
Find your perfect career fit with FYZICAL, an innovative and highly regarded company that is committed to your growth and success. FYZICAL Therapy and Balance Center has been ranked as one of the top franchises by Entrepreneur Magazine Franchise 500 and dubbed the Most Profitable Franchise by the Franchise Business Review in 2021 among a long list of other awards and achievements. FYZICAL is actively changing the healthcare landscape by providing patients with wellness programs and clinical care including Fall Prevention, Orthopedics, Balance, Vestibular Rehabilitation and beyond.
The Client Care Specialist position is one of the most important roles in our clinics! We are looking for a socially poised, enthusiastic, accurate, and assertive team member to join our FYZICAL family! Our ideal candidate should be comfortable coordinating our patient’s specialized treatment appointments, verifying and explaining insurance benefits, answering phones and emails, and collecting and explaining financials. If you can multitask AND have fun doing it, then we want you! We firmly believe, if you love where you work, you will LOVE YOUR LIFE!

Job Responsibilities

• Warmly greet and direct clients, salespeople, and visitors
• Answer telephone and either respond to inquiry or direct caller to appropriate personnel
• Register new and existing client information accurately into EMR system, update as needed
• Schedule appointments productively and track referrals
• Take control and proactively generate reports and schedule appointments in openings
• Contact client insurance company for verification of insurance benefits and understand requirements needed for coverage of physical therapy visits
• Assertively collect client co-pays and account balances
• Perform other miscellaneous administrative tasks as directed to help keep clinic running smooth

Required Skills and Qualifications

• Independently handle complex scheduling to maximize Therapists’ productivity
• Comfortable with utilizing a variety of computer applications including, but not limited to email, Microsoft Office Suite, and client scheduling system
• Must be self-motivated with a willingness to learn
• Passion for helping our clients achieve a remarkable experience and outcome
• Ability to multitask to juggle between all front office duties including but not limited to assisting patients, phone calls, client financials, and verification of insurance benefits
• Ability to create and maintain a friendly, fun, and positive demeanor with clients, insurance companies, and coworkers