Job details

Customer Service Representative

Overview:

The primary purpose of this position is to provide customer service to our internal and external customers by accurately processing orders and answering questions under direct supervision.

Responsibilities:

Answer and respond to customer calls.
Enter customer orders into the system.
Process, organize, and file paperwork.
Other duties, as assigned by the jobholder’s supervisor, may also be required.

Qualifications:

High School Diploma or equivalent
Basic PC skills using MS Office and other various computer programs including presentation software
Verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

Previous Customer Service experience preferred
Experience in consumer products or distribution industry preferred
10-Key by touch
Type 50 words per minute

Physical Requirements:

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

Accountable for meeting own targets, work is reviewed periodically.
Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Category: Operations- Other