Customer Service Representative with French and English Fluency

As a Customer Service Agent at viagogo, you’ll be able to:

• Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise them through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

We would like to see someone who has:

• Communication Skills - Outstanding written and oral communication skills
• Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever possible
• People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
• Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
• Quick Learner – Learning and adapting to new technologies and tools
• Resilience - Capable of handling stressful situations while dealing with customers
• Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
• Positive Attitude - A sense of humor and positive “make-it-work” attitude
• Fluency in English and French

Experience and working hours:

• 1 – 2 years of professional experience
• All the training and tools necessary will be provided
• You will be working 40 hours per week
• Must be flexible with working hours, willing to work during weekends

What we offer:

• Competitive starting salary of €27,000
• Health package
• Relocation Package
• Continuous training & support
• Career progression
• Employee Engagement initiatives
• Work Abroad Scheme in North America, APAC, Africa, Europe
• Casual dress code
• Free parking

About the Opportunity

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first-class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.

There are plenty of opportunities for progression through the company - we are more than just a contact centre as there are operational teams across many functions located in Limerick supporting the development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

About viagogo

viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.

Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favourite events in the language, currency, and with the device of their choice.

We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience. viagogo has partnered with many of the world’s leading brands in sports and entertainment while helping fans access unforgettable experiences.

Job Types: Full-time, Permanent

Salary: From €27,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (required)

Language:

• Fluent German and English (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Limerick, CO. Limerick