Customer Service Representative

Title: Customer Service Representative

Location: Howell, MI

FLSA Status: Exempt

Level: Experienced

Who are we:

Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and cockpits, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world’s leading car brands. In fact, Antolin equips nearly 600 vehicle models around the world. In 2022, about 40% of the world’s electric cars were carrying Antolin components.

With over 130 plants in 25 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialization and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.

What we offer our employees:

• You will be part of a highly engaged multinational with international career opportunities.
• We offer you a learning journey adapted to your professional experience.
• You will work on international projects for world- renowned companies in Automotive sector.
• You can find an Open Environment to learn new technologies.
• We can offer you a competitive salary, benefits and valuable OEM discounts.

Mission: The material planner is responsible for planning, scheduling, coordinating, and monitoring products through the complete production cycle.

Essential Functions of Role:

• Supervisory Capacity: No Supervisory Responsibilities
• Analyze Material Reporting Systems to produce supplier releases for repetitive production material.
• Investigate all inventory discrepancies for assigned parts / business unit.
• Communicate to customers and management any shortages in accordance with the escalation procedure.
• Maintain Days on Hand of purchased materials in accordance to the Business Plan.
• Utilize MRP and SAP to ensure optimum planning parameters such that inventory levels are sufficient.
• Coordinate expedites of production material from suppliers as needed in support of established production requirements. Responsible for premium freight for assigned parts.
• General customer and supplier obsolescence claims.
• Communicates any supplier discrepancies to suppliers, appropriate materials personnel and management on all shifts.
• Assist in all inventory activities.

Essential Common Requirements for All Employees:

• Quality System: Understand, apply and meet all function-related Quality requirements.
• Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
• Product Safety: Understand, apply and meet all function-related Product Safety requirements.
• Compliance: Understand, apply and meet all function-related Compliance requirements
• Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of Antolin information requirements.
• Must comply with all company policies and procedures.
• Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.
• Ability to multitask, interact politely and professionally with customers, suppliers and vendors, and work cooperatively with employees at all levels.
• Ability to maintain predictable and regular attendance, arrive to designated location on time, or be at assigned location ready to work for assignment.

What we are looking for:

Educational Requirement: High School Graduate or Equivalent

(Equivalent work experience may also be considered for certain positions.)

• SAP Experience is required.
• Minimum 2-year experience in executing integrated manufacturing software within a material control department, preferably in an automotive environment.
• Experience in client applications:
  • FCA eSupplier Connect
  • Ford DDL, Covisint Vendor Portal (COVS)
  • Supply Power Vendor Portal (STEP)
  • Ford Vendor Portal (WEB)

Here at Antolin, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. The Company reserves the right to revise the job description at any time. Duties, responsibilities or activities may change or new ones may be assigned at any time with or without notice. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

DREAM. DARE. DO.