Customer Service Representative/Call Center Agent

Position Overview:
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate the company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.

This position will be primarily answering inbound calls and transferring them.

Minimum Qualifications and Experience:
3+ years experience in customer service or call center environment required. Experience managing phone lines required. Typing and basic computer skills are required.
Experience as a PBX operator preferred. Multi-lingual in English, Spanish, or Mandarin preferred.

Minimum Education:
HS diploma or equivalent.

Location: Irvine. 100% onsite.

Schedule: 8 hours per day between 7:30a-5p

FTE Conversion/Extension possibility: Yes.

Interview Type: Teams camera on.

Additional notes: Masks are required to be worn in this facility at all times, regardless of vaccination status.

Job Types: Full-time, Contract

Salary: $21.00 - $22.95 per hour

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location