Job details

Customer Service Specialist (Dutch Speaker)

E2open is the connected supply chain platform that enables the world's largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Job Description:

This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that he/she provides excellent customer service and support by understanding the customers operating demands and how the business unit is meeting those demands with its solutions.

 Manage incoming calls, e-mail and service desk entries

 Identify and assess customers' needs to achieve satisfaction

 Gather input to enrich our knowledge in customer segmentation

 Act as the glue between our customers and our platform users

 Offer solutions to our community members, making their experience with Avantida support seamless

 Contact ocean shipping lines with inquiries that need their intervention, and following up on these to ensure the solution reaches the community in a timely manner

Education Professional Qualifications:

Any Graduate

Any Technical Degree/Diploma in Computer or Equivalent will be a plus.

Special Work Hours Requirement:

5-day work week, shift duty.

Varied start/end times available to cover EMEA region.

Flexible to work on weekends and holidays if needed.

What should you be able to bring along?

You are native Dutch speaker and have a good knowledge of English. Ideally you know at least one more European language.
You have some hands-on experience in customer service
You are assertive and "Initiative" is your middle name
You have a good feeling for technology

Role: Non Tech Support - Voice / Blended

Department: Customer Service

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.