Customer Service Specialist - $1500 Bonus (Tempe, AZ area)

Location: Hybrid Schedule starting July - Working 2 days in office, 3 days working remotely

Tempe, AZ 85282: This position is temporarily remote but will eventually return to the office located at 2900 South Diablo Way as conditions permit.

We give you a world of potential

Computershare Loan Services is the mortgage footprint of Computershare, a global financial services company, providing end-to-end mortgage solutions. We support the complete life cycle of mortgage products and services, and provide best-in-class solutions for investors, lenders, asset holders, and consumers. As trusted experts, we have decades of experience anticipating situations before they become problems, and preparing solutions before they become necessary.

If you are a dependable, detail oriented, customer service professional who likes helping people find the right answers to their questions and concerns, we have fantastic opportunity for you in our Loan Servicing department.

Rewards as unique as you

At Computershare we know that happy employees’ equal happy customers. We give a lot because we ask a lot. As a Customer Service Specialist you’ll be rewarded with a competitive compensation package, as well as health and wellbeing rewards that can be tailored to support you and your family.

• Start date is August 7th

• $17 hourly paid biweekly $1500

• Sign on bonus given at 6 months of employment

• An incentive plan with an average monthly pay out of $500 -$700

• 10 paid holidays and 3 weeks of paid time off including a day each year to volunteer for a cause that is important to you

• $1000 employee referral program

• Extra Rewards from tuition reimbursement to employee share plans, employee discounts, and the ability to take your career anywhere

A role you will love

As a Customer Service Specialist you’ll begin your career with 7 to 8 weeks of training Monday-Friday from 8am to 5pm. During this time you’ll learn to navigate our systems while following a basic call script designed to engage our customers. You be given everything you need to to ask the appropriate fact-find questions necessary to provide accurate information. Following training you’ll achieve work life balance with 10 paid holidays, 3 weeks of PTO, and a set M -F schedule between the hours of 6am and 6pm. Everyone that start will work the closing shift which is 9:30a-6p, you are put in for an earlier shift. Previous call center experience is preferred, but a commitment to bringing world class service is required.

What will you bring to the role?

Customer Focus: Confident, friendly phone skills: Clear pronunciation and ability to present information in a logical/common sense manner

Dependability: The ability the show up, follow though, and thrive in an environment committed to teamwork

Mastery of multi-tasking: Typical tasks involve account research, functions on screen, remaining engaged with the caller

Empathy: Some callers may have questions or concerns that are difficult to articulate, an aptitude for patience is essential

Communication: Ability to speak and hear on a telephone system is a requirement and essential function.

Experience: Previous experience in mortgage lending customer service a role preferred

Administration: Basic computer navigation and trouble shooting skills like Microsoft Office and Outlook

Technology: Strong ability to use technology – dual monitors, navigate multiple screens, basic trouble shooting and

Autonomy: The ability to work from home in a virtual environment, where you will need the following;10+ Mbps of high-speed internet connectivity (hotspot not acceptable). A personal landline or cell phone and quiet place to work

• Must reside in the Phoenix AZ area – required

• High school diploma or general education degree (GED) – required

• Dedicated personal landline or cell phone for usage during hours of operation - required

Covid-secure

• We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees.

• In most circumstance we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.