Customer Service Specialist

Position, Department: Customer Service Specialist, Operations

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week

Pay Range: $15.00 - $18.75 and determined based on relevant years of work experience.

Pay Grade: 50.50

Opportunity for hybrid schedule: No

Benefits Category: Part-time Benefits

Position Summary: Answer phones; provide general bookstore information and sales support for high volume retail operation. Assist customers with purchases, operate cash register and assist with data entry. Receive, price, and stock merchandise. Preform operational duties at buyback and rental check-in at end of semesters. Take part in cyclical and fiscal physical inventory.

Required Qualifications: High school diploma or GED required. Must be able to use a variety of computer programs including word processing and spreadsheets. Will need to use standard office equipment. Must have experience with use of personal computers

Preferred Qualifications: 1 year retail cashier experience.

To be considered for this position we will require an application and resume.

• Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• To provide assistance and support with all aspects of the bookstore operations to the bookstore staff, college faculty and staff members, students and local patrons.
• Ensure the sales floor stays clean, organized, and professional.
• Handle customer inquiries and complaints. Provide information to new customers.

• Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.