Customer Service Specialist - job 2 of 2

• Assessing the needs of employees through targeted questioning
  
• Gathering personal information and details about the individual requiring care
  
• Providing clear explanations of the issues and needs
  
• Obtaining desired geographic locations for referral searches and any personalized criteria
  
• Delivering high quality customer service through written and verbal interactions with our clients and providers
  
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the clients needs
  
• Performing quality assurance callbacks to our clients
  
• Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar

Requirements

• Bachelors Degree
  
• Strong written and spoken communication skills in English
  
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
  
• Proficient in conflict resolution skills
  
• Ability to organize and prioritize effectively
  
• Outstanding organizational, relationship-building and interpersonal communication skills

Benefits

Our Promise to you:

• We will create an environment where you can bring your authentic self to work.
  
• We will treat you as a professional deserving of respect, kindness, honesty and trust.
  
• We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.
  
• We will recognize your unique perspective and provide you with ways to improve WPO.
  
• We will celebrate your achievements and recognize mistakes as learning opportunities.
  
We will conduct business with integrity and transparency.